Raise a ticket, read the guides, and check what was actually sent.
Support is on every plan, including Free. A ticket raised from your dashboard arrives with your account attached, which is why it is faster than emailing.
Support in the sidebar has a New ticket button. Pick a category and describe the problem; your ticket and its status are listed on the same page.
"Did my buyer get the email?" is answerable without asking us. Logs → Notifications records every message attempt, its channel and whether it was delivered.
Tutorials in the sidebar carries the published help articles, grouped by topic. The same articles back the topic cards on the Support page.
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