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Get help when you need it

Raise a ticket, read the guides, and check what was actually sent.

Account & billing 1 min read 3 steps 2 screenshots

Support is on every plan, including Free. A ticket raised from your dashboard arrives with your account attached, which is why it is faster than emailing.

1

Raise a ticket

Support in the sidebar has a New ticket button. Pick a category and describe the problem; your ticket and its status are listed on the same page.

app.paysana.co
The support page: raise a ticket, browse help topics, and see your open tickets.
The support page: raise a ticket, browse help topics, and see your open tickets.
2

Check the logs first, if it is about a message

"Did my buyer get the email?" is answerable without asking us. Logs → Notifications records every message attempt, its channel and whether it was delivered.

app.paysana.co
Notification logs. Every message attempt, with its channel and outcome.
Notification logs. Every message attempt, with its channel and outcome.
3

Read the guides

Tutorials in the sidebar carries the published help articles, grouped by topic. The same articles back the topic cards on the Support page.

Worth knowing

  • Business-plan tickets are answered first when there is a queue — but every plan gets a person, not a bot.
  • Include an order reference or a form name if your question is about one. It saves a round trip.

Read next

Still stuck? Send us a message and a person will answer — usually within one working day.
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